Publishing House Koivuniemi - Business Consulting and Training - Values in multicultural operating environments, development programs for building company culture, change programs, value seminars, value consulting, customer service culture, operational model for management - EN
Company Culture and Values
The company values can be a sound basis for the company's operations, steering the strategy implementation better than visions of growth or changes in fluctuating business environment. The basic ingredients for great company values are faith in the future and a good grasp of the basic requirements of long-term profitability as well as acknowledging the company's responsibilities in relation to its entire operating environment. Values are the main source of a healthy company culture. Thus, developing the company culture means ensuring that all its aspects accord with the company values and any disruptive factors are eliminated. The first step is to check that the values are expressed in a way that is easy to communicate and internalize. Then, the everyday leadership and internal communications must keep putting the values into practice. We will help you to build your company culture so that it is healthy and genuinely based on the company values, facilitating long-term productivity. With our assistance, you can make strides in value leadership.
We deliver with high quality
- Practical implementation of values in multicultural operating environments
- Development programs for building the company culture
- Change programs for supporting a switch into a new kind of company culture
- Value seminars and value consulting.
Case: Stronger customer service culture
A large service company reinforced its service culture throughout the entire corporation, defined and unified its operational model for customer services and had its supervisors take on more responsibility for internal cooperation. To ensure the success of the entire process, the company partnered with Koivuniemi to carry out a substantial development program that took 1.5 years altogether and included training and coaching both for the managers and other staff members, an online learning environment, sparring for supervisors and close teamwork in the steering team.
Case: Unified operational model for management
A company selling fast-moving consumer goods throughout Europe has been working on unifying its company culture, management styles and internal cooperation. The management development program directed by Koivuniemi has been the framework for this company's long-term, strategy-oriented development work, and the results have been excellent.