Services Online

When customers can avoid long queues and conduct their transactions online at the time and place that best suits them, they consider it good customer service. Services online can also make your own operations more efficient, as the information is transferred automatically to the company's data management systems and the number of routine customer contacts decreases. Well designed e-services that aim to develop customer relationships also enhance the customer's commitment.

Last but not least, conducting your business online also gives you wholly new business opportunities and helps to increase added value, facilitating your company's growth.

• Services for the entire life cycle of online service development
• Roadmap and preliminary definition work with expertise
• Cost-efficient and rapidly developed online solutions on the existing platforms, even in the most demanding public sector and financial services
• All the common strong authorisation and payment methods supported.

Case: Online tax declarations for businesses

Koivuniemi is an authorised service provider for providing online enterprise services for public authorities in Finland. One part of the cooperation are online tax declaration forms for businesses. The portal of this service uses strong user identification, validates the entered data before submission and forwards the received data in the format required by the taxation system interface. The service won a usability test in which a number of similar services were compared by an accountant company publication, and the service has also been widely acclaimed by all the interested parties.

Case: Online services for a financial institution

A financing institution offering loans and guarantees to businesses and banks reconstructed its online services, and their new, modern portal uses the Koivuniemi platform. The service has been especially praised for its great usability: it is clear and straightforward, and even large and complex application forms can be filled easily, securely and smoothly. The information security of the service is ensured with strong user verification as well as solutions used in background system integrations.